Frequently Asked Questions
Everything you need to know about setting up your smart home with Tapo.
Are Tapo smart devices compatible with Amazon Alexa and Google Assistant?
Yes, most Tapo smart devices, including cameras, plugs, and bulbs, work seamlessly with both Amazon Alexa and Google Assistant for convenient voice control.
Do I need a hub to use Tapo smart plugs and bulbs?
No, Tapo smart plugs and bulbs connect directly to your home's Wi-Fi network via the Tapo app, so no additional hub is required.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
What is your return policy for defective electronics?
We offer a 30-day money-back guarantee. If your device is defective, you can return it within 30 days of purchase for a full refund or exchange.
Is a subscription required for Tapo security cameras?
A subscription is not mandatory. You can save footage locally using a microSD card. However, Tapo Care is available as an optional subscription for cloud storage and advanced AI features.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure mobile payment options like Apple Pay and Google Pay.